Key Takeaways

Increased Online Sales

eCommerce is at an all time high, as data from IMRG shows online sales grew by 37% in 2020.

Experienced Online Consumers

This increase in online shopping has made the online consumer more experienced, quality conscious and more selective over the brands they use.

Multiple Carriers for Shipping

A multi carrier strategy enhances the customer delivery experience and helps to reduce shipping costs.

Delivery Options

Consumers demand fast, free and sustainable delivery. Ensure you offer relevant and personalized delivery options, transparent delivery and return terms as well as tailored tracking updates.

Click & Collect

With click & collect, you have a golden opportunity to drive store footfall and enhance the customer buying experience through relevant upselling and convenient try and return options.

Ship from Store

Use your brick and mortar stores as active fulfillment centers. By shipping orders directly from stores, there are more opportunities for you to fulfil the order while speeding up deliveries at a lower cost.

Communication and Tracking is Key

Tracking updates at every stage of the delivery process is key to keeping your customers happy, reducing the number of WISMO calls and also presents a golden opportunity for retailers to promote their brand and products to a highly engaged audience.

The Importance of Returns Logistics

67% of online shoppers check out an online shop’s return policy before making their purchase. An easy to find and simple return procedure is crucial to converting sales and keeping your customers loyal.

Cross Border Shipping

Having a multi carrier shipping platform in place can help retailers to overcome the three most common obstacles to a successful expansion into new countries.

Next: About the Unifaun & Consignor Group

Sign up for our newsletter

Sign up for our newsletter and stay updated on the Consignor platform as well as news and trends in the delivery industry.